Terms of Use

Oriental Land Co., Ltd. (“Company”) specifies the terms of use of the Tokyo Disney Resort Online Reservations & Tickets services (“Services”) operated under the license granted by Disney Enterprises, Inc. (USA) (“Disney”) on the Internet at the URL www.tokyodisneyresort.jp (“Official Website”), and other websites or home pages designated by the Company (“Terms of Use”) as follows.

Chapter 1. General

1. Scope and Revision

  • 1. The Terms of Use shall apply to the Company and Users (as defined in Clause 3) with respect to the use of the Services.
  • 2. The Company may revise the Terms of Use without the prior consent of Users by giving notice to Users in a manner deemed appropriate by the Company pursuant to the provisions of Article 548-4 of the Civil Code.

2. Use of the Services

  • 1. Users shall use the Services in accordance with the Terms of Use and other rules separately established by the Company.
  • 2. The Company may revise the content of the Services without the prior consent of Users.
  • 3. Any User under 18 years old shall obtain the consent of their parent or guardian with respect to the use of the Services.

Chapter 2. Users

3. Users

“User” means a person: (i) who has accepted the Terms of Use, then applies for the user registration in accordance with the procedures specified by the Company and Disney, and whose MyDisney account has been approved by Disney; or (ii) who, after the MyDisney account has been approved by Disney in accordance with the procedures specified by Disney, accepts the Terms of Use and uses the Services.

4. User Registration

  • 1. Any person who wishes to apply for the user registration set forth in Clause 3 (i) (“User Registration Applicant”) shall apply for the user registration in the manner specified by the Company and Disney on the “New User Registration” page of the Services.
  • 2. The Company may not approve the application for the user registration if a User Registration Applicant is found to have been removed from the user registration or otherwise due to breach of the Terms of Use in the past, if the application of a User Registration Applicant contains false information, or if the Company determines that it is inappropriate to approve the application for the user registration. In such case, the Company is not obligated to disclose the reason for the disapproval to the User Registration Applicant.
  • 3. If a User Registration Applicant falls under any of the following, the Company will not approve the application for the user registration. In such case, the Company is not obligated to disclose the reason for the disapproval to the User Registration Applicant:
    • (1) A designated organized crime group, a member of or a person affiliated with a designated organized crime group, or other antisocial forces stipulated in the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991) (“Organized Crime Group etc.”);
    • (2) A corporation or other organization in which the business activities are controlled by an Organized Crime Group etc. or a member of such corporation or organization;
    • (3) A corporation in which an officer is an Organized Crime Group etc. or a member of such corporation; or
    • (4) A person who is deemed to have the potential to commit an act contrary to laws, public order, or standards of decency.
  • 4.When a person who has a MyDisney account uses the Services, registration of additional information may be requested in a manner designated by the Company. This registration of additional information shall be subject to each provision of this clause.

5. Change Notification and Cancellation

  • 1. In the event there is any change to the address, name, phone number, or other information of a User previously provided to the Company, the User shall promptly notify the Company of such change in the manner separately designated by the Company.
  • 2. When a User wishes to cancel the user registration, the User shall apply for such cancellation through the withdrawal procedures indicated on the Services page or at the Member Registration page on the Official Website or other websites specified by Disney, such as Disney.jp.

6. Suspension of Use of the Services and Registration Removal

If a User falls under any of the following, the Company may suspend the use of the Services by the User or remove the User’s registration without prior notice to the User:

  • (1) If the payment of fees in connection with the Services or other payment obligations is delayed or other default by the User occurs;
  • (2) If the User commits any of the prohibited acts specified in Clause 7;
  • (3) If it is found that the User falls under any of the categories set forth in Paragraph 3 of Clause 4; or
  • (4) If the User otherwise breaches the Terms of Use or other terms and conditions specified for each booking or sale of Merchandise, etc. (as defined in Paragraph 1 of Clause 8).

7. Prohibited Acts

  • 1. No Users shall commit any of the following acts:
    • (1) Provide false information at the user registration;
    • (2) An act that may disrupt the operation of the Services or may otherwise interfere with the Services, as determined by the Company;
    • (3) Use the Services through the unauthorized use of a credit card;
    • (4) Assign, transfer, or pledge to a third party the status of the User to use the Services, the rights acquired through the use of the Services, or other rights or obligations under the Terms of Use, in whole or in part, unless expressly permitted by the Company;
    • (5) Use the Services for the purpose of sales activities or resale, or for the provision to a third party who is engaged in sales activities or resale;
    • (6) The unauthorized use of a User ID, e-mail address, or password;
    • (7) An act that causes or may cause any trouble, disadvantage, or damage to other Users, third parties, or the Company;
    • (8) An act that infringes or may infringe the copyrights, trade secrets, property, privacy, or any other rights of other Users, third parties, or the Company;
    • (9) An act that violates or potentially violates public order or standards of decency or breaches laws or regulations; or
    • (10)Other acts deemed inappropriate by the Company.
  • 2. If a User falls under any of the categories set forth in Paragraph 3 of Clause 4, the User may not use the Services.

8. Copyright and Other Rights

  • 1. Any and all rights, including ownership and copyrights, to the products and auxiliary services (collectively, “Products”), and information provided by the Company through the use of the Services shall belong to the Company. Provided, however, that the rights contained in such Products or information that belong to Disney shall continue to belong to Disney.
  • 2. Users may not use any information provided through the Services for any purposes other than their personal use as permitted under the Copyright Act without the consent of the right holder.
  • 3. If any issues arise as a result of a User’s breach of the provisions of this clause, the User shall resolve the issue at the User’ own expense and responsibility, and shall hold the Company and Disney harmless from any inconvenience or damages.

9. Management of Password and Other Credentials

  • 1. Each User shall be responsible for the management of their own user ID, e-mail address, and password. The Company and its group companies shall have no liability for such management by each User.
  • 2. Each User shall not assign, lend, or disclose their own user ID, e-mail address, or password to third parties.
  • 3. Each User shall be liable for any damages arising out of the inadequate management, improper use, or third party’s use of the User’s user ID, e-mail address, or password.
  • 4. If a User becomes aware of the unauthorized use of his or her user ID, e-mail address, or password by a third party, the User shall immediately notify the Company.
  • 5. Each User recognizes the risk of breach of information associated with payment procedures through the use of the Services, including transmission of the User’s credit card information, and shall perform these procedures on the User’s own responsibility.

10. Use of User Information

  • 1.All personal information provided to the Company through the provision of the Services shall be used within the scope of the following purposes of use:

Personal information acquired by the Company in connection with the operation of Tokyo Disney Resort will be used to offer products and services, and to send information to Users.
The Company analyzes and uses (i) names, dates of birth, addresses, telephone numbers, email addresses, and other information entered by Users (ii) image data contained in photographs provided by Users (iii) usage histories (including location information) of the Company’s services and purchase history of Products, (iv) usage and browsing history of the Official Website, etc., and (v) information provided by Users in response to the Company’s questionnaire surveys, for the following purposes:

 
  • (1) To advertise and send emails about the Company’s products and services based on each User’s interest and preference;
  • (2) To recommend the Company’s products and services based on each User’s interest and preference through push notifications on the Official Website;
  • (3) To improve products and services, and develop new products, services, and facilities;
  • (4) To send questionnaire surveys by email to each User to obtain feedback on Tokyo Disney Resort; and
  • (5) To place advertisements for the Company’s recruitment activities.

Based on the Company’s judgment, the Company may provide some or all of the personal information that the Company acquired to its subsidiary companies or to Disney and Disney’s related companies. In addition, such information may be given to the credit card companies of Users or other third parties in order to detect and prevent unauthorized use of Users’ credit cards. Each User may, at their discretion, request that their own personal information not be given to third parties.
The types of personal information provided to third parties by the Company and the methods of provision are as follows:

<Types of personal information provided to third parties by the Company>
  • (i) Names, dates of birth, addresses, telephone numbers, and other information entered by Users;
  • (ii) Image data contained in photographs provided by Users;
  • (iii) Usage history of the Company’s services and purchase history of products; and
  • (iv) Browsing history of the Official Website, etc.
<Methods of provision>
  • (i) By file server; or
  • (ii) By electronic and paper-based media

With respect to the personal information of each User held by the Company, in response to the request of the User, the Company will disclose the User’s personal information; correct, add, or delete the User’s user registration information; suspend the use of or delete the User’s personal information; or suspend the sharing of the User’s personal information to third parties. The Company’s contact information for inquiries regarding personal information in connection with the provision of the Services is as follows:

Tokyo Disney Resort Information Center, Oriental Land Co., Ltd.

Address: 1-1 Maihama, Urayasu-shi, Chiba, 279-8511
Phone Number: 050-3090-2742
Operation Hours: 10:00 a.m. to 3:00 p.m.
(Personal Information Inquiry No. P040011)

  • - Any charges resulting from calls to the above phone number must be covered by the caller.
  • - Charges will differ based on your phone carriers and plans. Please contact your phone carrier for details.
  • - From overseas, please call +81-50-3090-2742
  • - The above phone number offers assistance in English only.
  • - This call is being recorded in order to confirm the contents of our Guests' inquiries and the responses of the operators, as well as to provide future services and improve the quality of our services.
  • - For details on how we handle the information received from our Guests, please refer to our Privacy Policy posted on the Tokyo Disney Resort Official Website.
  • - We request that you call us with your caller ID setting turned on.
  • - To offer the best services possible, our operators will ask for your name at the beginning of the call.
  • - For inquiries regarding purchased tickets, we will ask for the 19-20 digit ticket number in order to confirm the ticket type.

Chapter 3. Booking and Purchase of Merchandise etc.

11. Purchase of Merchandise etc.

  • 1. Users can book and purchase Products from the Company through the use of the Services.
  • 2. When a User wishes to reserve or purchase Products, the User shall make a request for reservation or purchase of Products in accordance with the procedures specified by the Company.
  • 3. As for the request under the preceding paragraph, the corresponding sale and purchase agreement or reservation for the related Products shall take effect between the User and the Company upon the receipt by the User of an e-mail sent by the Company notifying the acceptance of such request. Provided, however, that this shall not apply in the event the credit card company designated by the User notifies the Company that the credit card of the User is in default.
  • 4. Notwithstanding the provisions of the preceding paragraph, if the User commits any illegal or inappropriate act in connection with the use of the Services or the Company removes the registration of the User pursuant to the Terms of Use, the Company may cancel or terminate the sale and purchase agreement or take other appropriate actions.
  • 5. If the Product reserved or purchased is a park ticket for Tokyo Disneyland Park or Tokyo DisneySea Park (collectively “Park Ticket”) and a breach of Clause 7 is identified with respect to the Park Ticket, the Company may invalidate all Park Tickets purchased by the User involved in the breach, regardless of whether the Park Tickets are subject to the breach, and the Company will refuse the entry into Tokyo Disneyland Park and Tokyo DisneySea Park with such invalidated Park Tickets. In this case, the Company shall not refund the price of the invalidated Park Tickets.
  • 6. The delivery of Products purchased through the Services is limited to within Japan unless otherwise specified by the Company.
  • 7. With respect to booking and purchases of packaged tours, paragraph 3 in this clause shall be subject to travel package contracts or travel terms and conditions separately stipulated by Company.

12. Payment Method

  • 1. The amount payable for Products is the total amount of the purchase price of the relevant Product, shipping charge, fees, and consumption tax.
  • 2. The payment for Products purchased through the Services shall be made by a credit card in the name of the User or by other methods separately accepted by the Company.
  • 3. Payments in connection with the Services shall be subject to the terms and conditions specified in the agreement separately executed between each User and the credit card company or payment agency. If any dispute arises between the User and the credit card company or payment agency, the dispute shall be resolved between the parties, and the Company shall have no liability for such dispute unless any fault attributable to the Company is involved.

13. Return of Merchandise etc.

  • 1.Return of Products shall be acceptable only in the event of damage during the transportation, the Products are defective, delivery of different Products, or other causes separately acknowledged by the Company.
  • 2.Users shall follow the procedures separately specified by the Company when returning Products as set forth in the preceding paragraph.
  • 3.“Other causes separately acknowledged by the Company” set forth in Paragraph 1 shall mean the following:
    If the Products are Park Tickets and the Company closes the parks for any of the following reasons, the User may cancel the sale and purchase agreement or the reservation agreement for the Park Tickets for the period during which the parks are closed:
    • (1) Difficulty in operating the parks due to a force majeure event, such as a natural disaster, fire, or electric power interruption (including planned electric power interruptions), or suspension of transportation;
    • (2) Difficulty in operating the parks for reasons not attributable to the Company, such as the spread of infectious disease, or a request to reduce or suspend operations or other administrative direction by administrative authorities; or
    • (3) Other reasons similar to those set forth in the preceding items due to which the operation of the parks is difficult as judged by the Company.
  • 4.As for booking and purchases of travel packages or accommodations, provisions set out in paragraphs 1 and 2 of this clause shall be read as the related travel package contracts, travel terms and conditions, or the general conditions for accommodation specified by each hotel.

Chapter 4. Operation of the Services

14. Suspension of provision of the Services

The Company may suspend the provision of the Services, in whole or in part, without prior notice to Users if any of the following events occurs:

  • (1) Regular or emergency maintenance of the system;
  • (2) Difficulties in system operations due to a natural disaster, fire, electric power interruption or other force majeure event, or disruptions by a third party;
  • (3) System failure or malfunction; or
  • (4) Any other circumstance which requires the suspension of the system as judged by the Company.

15. Discontinuation of the Services

  • 1. The Company may discontinue the provision of the Services by giving notice to Users no later than one month before the discontinuation in accordance with the procedures specified by the Company.
  • 2. The Company shall not be liable for any damages, loss, or disadvantage incurred by Users as a result of discontinuation of the Services, regardless of reason.

16. Other Disclaimer

  • 1. The Company shall have no liability for any damage incurred by any User (or any User Registration Applicant) as a result of the unavailability of the Services to the User, rejection by the Company of the application for the user registration pursuant to the provisions of the Terms of Use, removal by the Company of the User’s registration pursuant to the provisions of the Terms of Use, or invalidating certain Park Tickets pursuant to the provisions of the Terms of Use. In addition, the Company shall have no liability for any damage or disadvantage incurred by any User as a result of failure by the User to give the change notification set forth in Paragraph 1 of Clause 5 to the Company.
  • 2. The Company shall be released from liability as long as the Company performs its administrative work based on the registered information of each User and processing the User’s purchase request for Products. by shipping it to the location designated by the User.
  • 3. The Company shall be liable for any and all damages incurred by any User while using the Services due to reasons attributable to the Company, excluding special damages and lost profit, provided, however, that this shall not apply if the damages to the User are due to a willful act or gross negligence of the Company.
  • 4. If a User causes damages to other Users or third parties through the use of the Services, the User shall resolve such matter at the User’s own expense and responsibility, and shall not cause any trouble to the Company.

17. Miscellaneous

  • 1. In principle, communication between the Company and Users shall be by phone or via e-mail.
  • 2. If any matter that cannot be resolved by the Terms of Use or guidance by the Company or its group companies arises in connection with the use of the Services, such matter shall be resolved through mutual consultation in good faith between the Company and the affected User.
  • 3. The execution, effect, performance, and interpretation of the Terms of Use shall be governed by the laws of Japan.
  • 4. Any legal proceedings that arise between a User and the Company in connection with the use of the Services shall be submitted to the exclusive jurisdiction of the Tokyo District Court for the first instance.

Oriental Land Co., Ltd.
Last updated on April 24, 2024