What's New

2021/1/7 (Thu)

Disney Hotels: Exemption of Cancellation Fees (updated 2:00 p.m., April 19, 2021)

Because of the state of emergency announced by the Japanese government, as well as requests from local authorities, Tokyo Disney Resort will exempt the cancellation fees for the following reservations.
If you would like to cancel your reservation, please cancel by 8:59 p.m. the day before your stay through this website. Due to how the system works, the cancellation confirmation email will show that a cancellation fee has been charged; however, the cancellation fee will be refunded at a later date.

■ Reservations eligible for a cancellation fee refund
1. Disney hotel reservations with stays that fall between January 8 and February 7, 2021
Eligible reservations: Booked by January 7, 2021, and canceled on or after January 7, 2021

2. Disney hotel reservations with stays that fall between February 8 and March 7, 2021
Eligible reservations: Booked by February 2, 2021, and canceled on or after February 2, 2021

3. Disney hotel reservations with stays that fall between March 8 and March 21, 2021
Eligible reservations: Booked by March 5, 2021, and canceled on or after March 5, 2021

4. Disney hotel reservations with stays that fall between April 20 and May 11, 2021
Eligible reservations: Booked by April 19, 2021, and canceled on or after April 16, 2021

■ Method of refund
The method of refund varies depending on how the payment was made.
Credit card: Refund will be made to the credit card that was used for payment.
Bank transfer, postal, convenience store, or online convenience store payments: An email regarding the refund will be sent to you at a later date.