STANDARD TERMS AND CONDITIONS OF TRAVEL CONTRACTS

Agent-Organized Tour Contract

Chapter I General Provisions

Article 1 (Scope of Application)

A contract for an Agent-Organized Tour which this company (hereinafter referred to as “the Company”) concludes with a Traveler (hereinafter referred to as ""Agent-Organized Tour Contract"") shall be subject to the provisions of these General Terms and Conditions. Matters not provided for in these General Terms and Conditions shall be governed by the laws, ordinances, regulations and generally established practice.

Article 2 (Definitions of Terms)

An "Agent-Organized Tour" as stated in these General Terms and Conditions means travel for which the Company prepares in advance, for the recruitment of the Travelers, a travel plan in which the destination and itinerary of the travel, the contents of the transportation or accommodation services which the Traveler is entitled to receive, and the amount of the travel fee that the Traveler should pay to the Company are specified, and which the Company operates according to such plan.

Article 3 (Contents of Travel Contract)

Under an Agent-Organized Tour Contract, the Company undertakes to make arrangements and manage the itinerary so that the Traveler may receive transportation, accommodation, and other services relating to the travel (hereinafter referred to as "Travel Services") provided by transportation, accommodation facilities, etc., in accordance with the itinerary established by the Company.

Article 4 (Arrangements Agent)

In performing an Agent-Organized Tour Contract, the Company may have another travel agent, a person handling travel arrangements as a business, or any other auxiliary in or outside Japan perform arrangements in whole or in part as an agent.

Chapter II Conclusion of Contract

Article 5 (Application for Contract)

A Traveler who intends to apply to the Company for an Agent-Organized Tour Contract must enter the prescribed matters in an application form prescribed by the Company (hereinafter referred to as "Application Form")
And submit it to the Company together with the application fee, the amount of which is separately specified by the Company.

Article 6 (Reservation by Telephone, Etc.)

The Company accepts reservations for an Agent-Organized Tour Contract by telephone, mail, facsimile or other means of communication. In this case, the contract is not in effect at the time of the reservation, and the Traveler, after the Company has informed him/her of the acceptance of the reservation, must submit an Application Form and the application fee, or inform the Company of the Membership Number, Etc., in accordance with the provisions of Paragraph 1 or 2 of the preceding Article within the period specified by the Company.

Article 7 (Refusal of Conclusion of Contract)

In any of the following cases, the Company may not agree to conclude an Agent-Organized Tour Contract:

Article 8 (Time of Entry into Effect of Contract)

An Agent-Organized Tour Contract enters into effect when the Company has agreed to the conclusion of the contract and received the application fee referred to in Paragraph 1, Article5.

Article 9 (Issue of Contract Document)

The Company shall issue to the Traveler a document mentioning the itinerary, the contents of Travel Services, the travel fee, and other conditions for the travel and matters concerning the responsibility of the Company (hereinafter referred to as "Contract Document") promptly after the conclusion of the contract as established in the preceding Article.

Article 10 (Final Document)

If it is not possible to mention the finalized itinerary or name of transportation or accommodation facilities in a Contract Document referred to in Paragraph 1 of the preceding Article, after having issued the Contract Document mentioning the names of the accommodation facilities scheduled to be used and specific transportation facilities that are deemed important to be indicated, a document mentioning the final situation of these matters (hereinafter referred to as "Final Document") shall be issued by the date specified in the Contract Document not later than the day preceding the date of commencement of the travel (or the day of commencement of the travel in case the application for the Agent-Organized Tour Contract has been made on or after the seventh day prior to the day preceding the date of commencement of the travel).

Article 11 (Method of Using Information and Communications Technology)

Having obtained the Traveler's agreement in advance, if the Company, in place of the document mentioning the itinerary, the contents of Travel Services, the travel fee, and other conditions for the travel and matters concerning the responsibility of the Company, the Contract Document or the Final Document to be issued to the Traveler in concluding an Agent-Organized Tour Contract, has provided the matters which should be mentioned in these documents (hereinafter referred to in this Article as "Matters To Be Mentioned") by a method using information and communications technology, it will confirm that the Matters To Be Mentioned have been recorded in the file kept in the communications equipment used by the Traveler.

Article 12 (Travel Fee)

The Traveler must pay to the Company the travel fee, the amount of which is mentioned in the Contract Document, by the date mentioned in the Contract Document not later than the date of commencement of the travel.

Chapter III Change in Contract

Article 13 (Change in Contract Contents)

If a natural disaster, a war, a riot, the suspension of the provision of Travel Services of transportation and accommodation facilities, etc., an order of a government or other public offices, the provision of transportation services not scheduled in the original service plan, or any other event in which the Company is unable to intervene has occurred, and if it is unavoidable in order to secure the safe and smooth implementation of the travel, the Company may change the itinerary, the contents of Travel Services, or other contents of the Agent-Organized Tour Contract (hereinafter referred to as "Contract Contents"), having explained promptly in advance to the Traveler the reason that the event concerned is one which cannot be intervened in and the causal relation with the event concerned; provided, however, that in case of emergency and if it is unavoidable, such explanation will be given after the change has been made.

Article 14 (Change in Amount of Travel Fee)

If the fares and charges which are applied to the transportation facilities used in operating an Agent-Organized Tour (hereinafter in this Article referred to as "Applicable Fares and Charges") are increased or reduced drastically exceeding the extent normally assumed in comparison with the Applicable Fares and Charges published as effective at the time of specifying them at the recruitment for the Agent-Organized Tour due to a significant change in the economic conditions, etc., the Company may, within the amount increased or reduced, increase or reduce the amount of the travel fee.

Article 15 (Change in Traveler)

A Traveler who has concluded an Agent-Organized Tour Contract may transfer his/her status under the Contract to a third party with the approval of the Company.

Chapter IV Cancellation of Contract

Article 16 (Right of Cancellation of Traveler)

A Traveler may cancel an Agent-Organized Tour Contract at any time on payment to the Company of the cancellation fee specified in Schedule I. In case of canceling a Communications Contract, the Company shall be paid the cancellation fee using a card of the Affiliated Company without the signature of the Traveler on the prescribed payment slip.

Article 17 (Right of Cancellation, Etc., of the Company---Cancellation before Commencement of Travel)

The Company may cancel an Agent-Organized Tour Contract before the commencement of the travel explaining the reason to the Traveler, in any of the following cases:

Article 18 (Right of Cancellation of the Company---Cancellation after Commencement of Travel)

In any of the following cases, the Company may cancel part of an Agent-Organized Tour Contract, explaining the reason to the Traveler, even after the commencement of the travel:

Article 19 (Refund of Travel Fee)

If the travel fee has been reduced in accordance with the provisions of Paragraphs 3 through 5, Article 14, or an Agent-Organized Tour Contract has been canceled in accordance with the provisions of the preceding three Articles, resulting in an amount which should be refunded to the Traveler, the Company shall refund the said amount to the Traveler within 7 days of the day following the date of the cancellation in case of a refund due to cancellation before the commencement of the travel, or within 30 days of the day following the date of completion of the travel mentioned in the Contract Document in case of a refund due to reduction of the amount or cancellation after the commencement of the travel.

Article 20 (Arrangements for Return Trip after Cancellation of Contract)

If the Company has canceled an Agent-Organized Tour Contract after the commencement of the travel in accordance with the provisions of Item1 or 3, Paragraph 1, Article 18, it will undertake arrangements for the Travel Services necessary for the Traveler's return to the place of departure at the Traveler's request.

Chapter V Party/Group Contract

Article 21 (Party/Group Contract)

The Company applies the provisions of this Chapter with respect to the conclusion of an Agent-Organized Tour Contract for which more than one Traveler traveling together following the same itinerary has applied after nominating a responsible representative (hereinafter referred to as "Person Responsible for Contract").

Article 22 (Person Responsible for Contract)

Except in those cases where a special agreement has been concluded, it shall be deemed that the Person Responsible for Contract has all power of agency for the conclusion of an Agent-Organized Tour Contract for Travelers constituting the Party/Group concerned (hereinafter referred to as "Member(s)"), and the Company will conduct transactions concerning the travel business for that Party/Group with the said Person Responsible for Contract.

Chapter VI Itinerary Management

Article 23 (Itinerary Management)

The Company will make efforts to secure for a Traveler the safe and smooth operation of the travel, and conduct the following businesses for a Traveler unless the Company has concluded a different special agreement with the Traveler:

Article 24 (Instructions of the Company)

A Traveler must follow instructions of the Company for the safe and smooth peration of the travel when acting in a group during the period between the commencement of the travel and the completion of the travel.

Article 25 (Businesses of Tour Conductor, Etc.)

The Company may, depending on the contents of the travel, have a tour conductor or other person accompany the travel and have him/her perform, in whole or in part, the businesses mentioned in Items of Article 23 or any other business which the Company considers necessary incidental to the Agent-Organized Tour concerned.

Article 26 (Protective Measures)

If the Company considers that a Traveler is in need of protection due to illness, injury, etc., during the travel, it may take necessary measures. In this case, if the case is due to causes not attributable to the Company, the cost required for the measures taken shall be borne by the Traveler and the Traveler must pay the said cost by the date designated by the Company and by the method designated by the Company.

Chapter VII Responsibility

Article 27 (Responsibility of the Company)

In performing an Agent-Organized Tour Contract, if the Company, or the person whom the Company has had make arrangements as an agent in accordance with the provisions of Article 4 (hereinafter referred to as "Arrangements Agent"), has caused damage to a Traveler intentionally or by negligence, the Company shall bear the responsibility for compensating for the damage, provided that the Company has been informed within 2 years of the day following the date of occurrence of the damage.

Article 28 (Special Compensation)

Regardless of whether the Company is responsible in accordance with the provisions of Paragraph 1 of the preceding Article or not, it shall pay a compensation and a solatium, the amounts of which are specified in advance, for specific damage which a Traveler has incurred to his/her life, person, or baggage while participating in an Agent-Organized Tour, in accordance with the provisions of the Special Compensation Rules in a separate document.

Article 29 (Guarantee of Itinerary)

If an important change in Contract Contents mentioned in the left section of Schedule II (excluding a change mentioned in any of the following Items (excluding a change due to the occurrence of a shortage of seats, rooms, or any other facilities of the transportation and accommodation facilities, etc., despite the fact that the Travel Services are provided by the transportation and accommodation facilities, etc.)) has occurred, the Company shall pay a change compensation, the amount of which is equivalent to, or more than, the amount arrived at by multiplying the travel fee by the relevant ratio mentioned in the right section of the same Schedule within 30 days of the day following the date of completion of the travel unless it is clear that the Company will bear the responsibility in accordance with the provisions of Paragraph 1, Article 27 for the change concerned:

Article 30 (Responsibility of Traveler)

If the Company has incurred any damage caused by a Traveler intentionally or by negligence,the Traveler shall compensate the Company for such damage.

Chapter VIII Compensation Security Bonds

Article 31 (Compensation Security Bonds)

The Company is a Security Member of Japan Association of Travel Agents, a corporate juridical person (3-3,Kasumigaseki-3chome,Chiyoda-ku, Tokyo).

Schedules

Schedule I Cancellation Fee (relating to Paragraph 1, Article 16)

(I) Cancellation fee for a Domestic Travel

ClassificationCancellation fee
[1] Agent-Organized Tour Contract except that which is mentioned in the following Paragraph
(a)If cancellation is made on or after the 20th day (10th day in case of a one day trip) prior to the day preceding the date of commencement of the travel (excluding the cases mentioned in (b) through (e));20% or less of the travel fee
(b)If cancellation is made on or after the 7th day prior to the day preceding the date of commencement of the travel (excluding the cases mentioned in (c) through (e);30% or less of the travel fee
(c)If cancellation is made on the day preceding the date of commencement of the travel40% or less of the travel fee
(d)If cancellation is made on the date of commencement of the travel (excluding the case mentioned in (e);50% or less of the travel fee
(e)In case of cancellation after the commencement of the travel or of nonparticipation without communication100% or less of the travel fee
[2] Agent-Organized Tour Contract using a chartered shipAccording to the provisions concerning the cancellation fee for the ship concerned

Note: [1] The amounts of cancellation fees will be specified in the Contract Document.

[2] “Following the start of travel” in the application of this table refers to following the point “when acceptance of service provision starts” as stipulated in Paragraph Three, Article Two of the separate Special Compensation Regulations.

(II) Cancellation fee for Overseas Travel

e Two of the separate Special Compensation Regulations.

Schedule II Change Compensation (relating to Paragraph 1, Article 29)

ClassificationCancellation fee
[1] Agent-Organized Tour Contract using an aircraft at the time of departure from, or return to, Japan (except travel contract which is mentioned in the following Paragraph)
(a)In case of travel for which the date of commencement of the travel falls on the peak period, if cancellation is made on or after the 40th day prior to the day preceding the date of commencement of the travel (excluding the cases mentioned in (b) through (d)). 10% or less of the travel fee
(b)If cancellation is made on or after the 30th day prior to the day preceding the date of commencement of the travel (excluding the cases mentioned in (c) and (d))20% or less of the travel fee
(c)If cancellation is made on or after the day before the day preceding the date of commencement of the travel (excluding the case mentioned in (d))50% or less of the travel fee
(d)In case of cancellation after the commencement of the travel or of nonparticipation without communication100% or less of the travel fee
[2] Agent-Organized Tour Contract using a chartered aircraft
(a)If cancellation is made on or after the 90th day prior to the day preceding the date of commencement of the travel (excluding the cases mentioned in (b) through (d))20% or less of the travel fee
(b)If cancellation is made on or after the 30th day prior to the day preceding the date of commencement of the travel (excluding the cases mentioned in (c) and (d))50% or less of the travel fee
(c)If cancellation is made on or after the 20th day prior to the day preceding the date of commencement of the travel (excluding the case mentioned in (d))
Change requiring payment of the change compensationRatio (%) per case
Before the commencement of the travelAfter the commencement of the travel
(1)Change in the date of commencement of the travel or the date of completion of the travel mentioned in the Contract Document1.53.0
(2)Change in the sightseeing spots or sightseeing facilities (including restaurants) or other destinations of the travel to be visited mentioned in the Contract Document1.02.0
(3)Change in the class or the facilities of the transportation facilities to those at a lower charge than that mentioned in the Contract Document (limited to a case where the total amount of the charges for the class and facilities after the change is lower than the total amount of the charges mentioned in the Contract Document)1.02.0
(4)Change in the kind or the name of the company of the transportation facilities mentioned in the Contract Document1.02.0
(5)Change to a flight using an airport of the point of commencement of the travel or of the point of completion of the travel in Japan different from that mentioned in the Contract Document1.02.0
(6)Change in the flight between Japan and outside Japan from the direct flight mentioned in the Contract Document to a connecting flight or an indirect flight1.02.0
(7)Change in the kind or the name of the accommodation facilities mentioned in theContract Document 1.02.0
(8)Change in the kind of room, facilities, view, or any other condition of the room of the accommodation facilities mentioned in the Contract Document1.02.0
(9)Among the changes mentioned in the preceding Items, any change in the matters mentioned in the tour title of the Contract Document2.55.0

Please read before booking a restaurant

■You can make up to three bookings (including for show restaurants) for the same dining date.
■Priority Seating for restaurants in the Parks or Disney hotels within Tokyo Disney Resort can be booked in advance for one time slot in each meal category (breakfast, lunch, and dinner) on the same dining date. (Guests with Online Reservations Privileges or Complimentary Breakfast, can book one time slot for each meal in either the benefits category or the general category, but not both.)
■A reservation for up to eight persons, including children age 3 or under, can be made with one booking. Please be sure to include all children in the search conditions.
■You may be unable to book the restaurant or the time slot you want depending on the availability or other conditions at the time you start the booking process, even if it is within the period for booking.
Please check here for information on temporary restaurant closures.
■Some restaurants limit the amount of time you can stay in the dining area. Please be sure to check when you book a restaurant.

Restaurants in Tokyo Disneyland / Tokyo DisneySea
■Please note bookings for Park restaurants are not accepted from 9:00 p.m. (JST) the day before you wish to dine to 8:59 a.m. (JST) on the day you wish to dine.
■Making a booking for the purposes of conducting commercial activities or re-selling the booking is prohibited.
You may be requested to show identification to dine at the restaurant.
Please understand that if we find that a booking has been re-sold, we may deny service to the party with the re-sold booking.

Please read before booking a restaurant

■You can make up to three bookings (including for show restaurants) for the same dining date.
■Priority Seating for restaurants in the Parks or Disney hotels within Tokyo Disney Resort can be booked in advance for one time slot in each meal category (breakfast, lunch, and dinner) on the same dining date. (Guests with Online Reservations Privileges or Complimentary Breakfast, can book one time slot for each meal in either the benefits category or the general category, but not both.)
■A reservation for up to eight persons, including children age 3 or under, can be made with one booking. Please be sure to include all children in the search conditions.
■You may be unable to book the restaurant or the time slot you want depending on the availability or other conditions at the time you start the booking process, even if it is within the period for booking.
Please check here for information on temporary restaurant closures.
■Some restaurants limit the amount of time you can stay in the dining area. Please be sure to check when you book a restaurant.

Restaurants in Tokyo Disneyland / Tokyo DisneySea
■Please note bookings for Park restaurants are not accepted from 9:00 p.m. (JST) the day before you wish to dine to 8:59 a.m. (JST) on the day you wish to dine.
■Making a booking for the purposes of conducting commercial activities or re-selling the booking is prohibited.
You may be requested to show identification to dine at the restaurant.
Please understand that if we find that a booking has been re-sold, we may deny service to the party with the re-sold booking.

Please read before booking a restaurant

■Payment must be made by credit card when booking on this website. Please have your credit card ready.
■You can make up to three bookings (including for restaurants that are not show restaurants or that are one of the hotel benefits) for the same dining date.
■A completed booking does not guarantee admission to the Park.
■As admission may be restricted depending on conditions at the Park, we recommend purchasing fixed-date Park tickets to ensure admission on your dining date.
■A booking for up to eight persons can be made at one time.
■The period that reservations for show restaurants can be made is shown below.
Advance Booking
From 9:00 a.m. (JST) one month before to 8:59 p.m. (JST) the day before you wish to dine.
- If the month before does not have the same day as your dining date, then you can book from the 1st of the next month. (Example: If the date you want is March 30, you can book from March 1 because February does not have 30 days.)
Booking on Day of Visit
From 9:00 a.m. (JST) to two hours before the show start time.
- For the first performance of a lunch show, bookings can be made up to 30 minutes before.
- Bookings can be made online on the day of visit only if tables are still available.
■At the time you start, even if it is still during the booking period, you may be unable to make a booking due to no availability or other reasons.

Please read before booking a restaurant

■Payment must be made by credit card when booking on this website. Please have your credit card ready.
■You can make up to three bookings (including for restaurants that are not show restaurants or that are one of the hotel benefits) for the same dining date.
■A completed booking does not guarantee admission to the Park.
■As admission may be restricted depending on conditions at the Park, we recommend purchasing fixed-date Park tickets to ensure admission on your dining date.
■A booking for up to eight persons can be made at one time.
■The period that reservations for show restaurants can be made is shown below.
Advance Booking
From 9:00 a.m. (JST) one month before to 8:59 p.m. (JST) the day before you wish to dine.
- If the month before does not have the same day as your dining date, then you can book from the 1st of the next month. (Example: If the date you want is March 30, you can book from March 1 because February does not have 30 days.)
Booking on Day of Visit
From 9:00 a.m. (JST) to two hours before the show start time.
- For the first performance of a lunch show, bookings can be made up to 30 minutes before.
- Bookings can be made online on the day of visit only if tables are still available.
■At the time you start, even if it is still during the booking period, you may be unable to make a booking due to no availability or other reasons.

Please read below
before making your reservation

All reservations made through this website for stays at a Disney Hotel will require an advanced payment per room at the time the reservation is made. This amount will be received as a deposit, and will be deducted from your final room charge at the time of checkout.
Note: Deposits are considered a part of your room charge, cancellation fees, and penalty charges.

Deluxe Type: 30,000 yen (per stay)
- Disney Ambassador Hotel
- Tokyo DisneySea Hotel MiraCosta
- Tokyo Disneyland Hotel

Value Type: 15,000 yen (per stay)
- Tokyo Disney Celebration Hotel


Please see here for rules regarding the deposits