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Requirements & Important Information

 

Website Hours

All Day (except between 3:00 a.m. and 5:00 a.m.)
  • - This website closes for maintenance between 3:00 a.m. and 5:00 a.m. The maintenance mode will automatically begin at 3:00 a.m.
    Please note that any incomplete reservations or purchases at that time will become invalid.

About User Registration

To use this website, you are required to register for a MyDisney account (free of charge).
Please read the "Terms of Use" before registering. After registering, you can use the website by entering your registered e-mail address and password.

 
Password
Your password must be a combination of 8-25 letters and numbers.
- If you are using a password made up of less than 8 letters and numbers or one that consists of only numbers, please reset it.
- You may use standard letters and numbers, as well as the following symbols: at sign (@), period (.), underscore (_), hyphen (-)
 

Your registered MyDisney account entitles you to various member services on the Disney official website. For more information, visit the Disney official website.

Payments

Disney Hotel Reservations
A deposit is required when reserving a Disney Hotel.
Payment by credit card
(Please settle the on-site payment fee when you come to stay at the Hotel.)

Vacation Package
Payment by credit card.

Booking a Restaurant
Please pay at the restaurant on the dining date.

Booking a Show Restaurant
Payment by credit card.

Reserve at Bibbidi Bobbidi Boutique
All courses require a deposit of 5,000 yen at the time of booking.
The deposit will be charged to your credit card when you make the reservation, with the remainder to be paid on your day of visit.

Accepted Credit Cards

In addition to JCB, the official card of Tokyo Disneyland and Tokyo DisneySea, the following credit cards will be accepted:
VISA, MasterCard, American Express, Diners Club Card, Orico, Mitsubishi UFJ Nicos, AEON CREDIT SERVICE, TOYOTA FINANCE.

  • - Orico and Mitsubishi UFJ Nicos only accept cards with the JCB, VISA, MasterCard, and American Express brand marks.
  • - Security is currently being enhanced for credit card use.

Security code

When making purchases with a credit card, we ask that a security code be entered in order to prevent unauthorized use.
The last 3 digits printed on the back of the card is the security code.

  • - For American Express cards, the 4-digit security code is printed on the upper right part on the front side of the card, above the credit card number (for some cards it will be printed on the left).
  • - Your credit card PIN is different from the security code.

Cardholder Authentication Service (3D-Secure)

This website uses Cardholder Authentication Service (3D-Secure) to ensure a higher degree of security for credit card payments. To use this service, you need a password that you create online with your credit card company.
Please note that this authentication service is not available for some credit cards. For details, please check below (you will be redirected to the website of the respective credit card company).

JCB
To use a JCB card, see here.
JCB
To use a VISA card, see here.
JCB
To use a MasterCard, see here.
JCB
To use a American Express, please contact your credit card company.
 

Completing a Transaction

When you complete a transaction (new reservation, change, or cancellation) with this website, a confirmation e-mail that indicates details of the transaction will be sent to your registered e-mail address. Please read the e-mail and confirm details of the transaction. If you do not receive a confirmation e-mail, check the "My Bookings" page. If your transaction does not appear on this page, it means that it has not been completed. Please redo the transaction.

Setup

To use this website, Internet access is required.

Recommended Browsers and Operating Systems (PC site)

This website supports the following browsers.

Windows
  • Google Chrome latest version
  • Mozilla Firefox latest version
  • Microsoft  Edge  latest version
Mac
  • Google Chrome latest version
  • Mozilla Firefox latest version
  • Safari latest version

Please note that we cannot guarantee the availability of this website even with the recommended browsers. This website may not be accessible due to specific issues related to your computer or smartphone. Also, please refrain from the following actions as they may cause errors when making bookings or purchases.

  • Do not use your browser's "Refresh" or "Back" buttons while you are in the process of making a booking or purchase.
  • Do not make a booking or purchase when you have two or more transaction windows open.

Java Script

This website uses JavaScript. When you use this website, please activate JavaScript. Please note that if you remain logged in on this website but do not use it for a while, you will be logged off automatically, and your data stored up to that point may be lost.

Use of Cookies

This website uses cookies to control actions. When you use this website, please select "Accept Cookies" in the setting of your computer.

SSL Encrypted Communication

This website uses the SSL encrypted communication to protect the information of our Guests.

Privacy Policy

For our Private Policy, please click the link below.

Declaration Required by the Special Commercial Law

Business Operator Oriental Land Co., Ltd.
Location of Office Maihama 1-1, Urayasu-shi, Chiba, 279-8511
Representative President Kenji Yoshida
Contact Tokyo Disney Resort Online Reservation & Tickets Support Desk