Requirements & Important Information


Before You Start

On this website, you can purchase Tokyo Disney Resort Park tickets or reserve rooms at the three Disney Hotels in Tokyo Disney Resort.
For details on the Parks and Hotels, please see their websites. Before purchasing tickets or making Hotel reservations, you are required to complete the User Registration. Please read the Terms of Use before registering.

Website Hours

All Day (except between 3:00 a.m. and 5:00 a.m.)
  • -- This website closes for maintenance between 3:00 a.m. and 5:00 a.m. The maintenance mode will automatically begin at 3:00 a.m. Please note that any incomplete reservations or purchases at that time will become invalid.
  • -- This website will accept reservations starting at 9:00 a.m. (JST) on the day 6 months before your desired check-in day or 2 months before your desired ticket date. On subsequent days, reservations will be accepted from 5:00 a.m (JST).

About User Registration

You are required to complete your User Registration before using this website. Please read the “Terms of Use,” and complete your registration. Registered Users may use the “Ticket Purchase” and “Disney Hotel Reservation” services under their registered User name and password.

  • -- Please note that in a Macintosh environment, you may have trouble completing your registration.

About Payment

The following payment methods are available.

Park Tickets Payment by credit card.
Disney Hotel Reservations A deposit is required when reserving a Disney Hotel in Tokyo.
Payment by credit card
(Please settle the on-site payment fee when you come to stay at the Hotel.)
Vacation Package Payment by credit card
The following credit cards are accepted.
Accepted Credit Cards To make a payment, you can use the following major credit cards:
JCB (the official card of Tokyo Disneyland and Tokyo DisneySea), VISA, MasterCard, American Express, Diners Club Card, Orico, Mitsubishi UFJ Nicos, AEON CREDIT SERVICE and TOYOTA FINANCE (Only Orico and Mitsubishi UFJ Nicos,  with the JCB, VISA, MasterCard or American Express brand mark will be accepted.)
- Please be informed that currently we are tightening the security on the use of credit card.
- On the Tokyo Disney Resort Online Reservations & Tickets website, all credit card payments are processed with 3D Secure, a card authentication system. Accordingly, your Visa and Mastercard must support the 3D Secure system to process payment online. Please check with your credit card issuer to see if your credit card supports the system. Note: A 3D Secure authentication is also required to purchase Park tickets online using credit cards issued by countries outside Japan.
Security code
When making purchases with a credit card, we ask that a security code be entered in order to prevent unauthorized use. The last 3 digits printed on the back of the card is the security code.
- For American Express cards, the 4-digit security code is printed on the upper right part on the front side of the card, above the credit card number (for some cards it will be printed on the left).
- Your credit card PIN is different from the security code.
Cardholder Authentication Service (3D-Secure) This website uses Cardholder Authentication Service (3D-Secure) to ensure a higher degree of security for credit card payments. To use this service, you need a password that you create online with your credit card company. Please note that this authentication service is not available for some credit cards. For details, please see the following.
To use a JCB card, click here.
To use a VISA card, click here.
To use a MasterCard, click here.
Please contact your credit card company.

Completing a Transaction

When you complete a transaction (new reservation/purchase, change, or cancellation) with this website, a confirmation e-mail that indicates details of the transaction will be sent to your registered e-mail address. Please read the e-mail and confirm details of the transaction. If you do not receive a confirmation e-mail, or the confirmation e-mail sent to your registered e-mail address does not include the Online Reservations Privileges, your transaction may not have been completed. Please login to this website and check the "My Bookings" page. If your transaction does not appear on this page, it means that it has not been completed. Please redo the transaction.

Computer Setup

Internet Connection

To use this website, a computer with Internet access is required. This website cannot be accessed with cell phones.

Recommended Browsers

This website supports the following browsers.

Personal computers
  • Mozilla Firefox latest version
  • Google Chrome latest version
  • Safari latest version
  • Microsoft  Edge  latest version
  • Android OS
    - OS version: Android 5.0 or higher
    - Browser: Android OS standard or Chrome latest version
  • iOS
    - iPhone 5 or higher
    - OS version: iOS 10.0 or higher
    - Browser: iOS standard (Safari)

Please note that we cannot guarantee the availability of this website even with the recommended browsers. This website may not be accessible due to specific issues related to your computer or smartphone. Also, please refrain from the following actions as they may cause errors when making reservations or purchases:

  • Do not use your browser's "Refresh" or "Back" buttons while you are in the process of making a reservation or purchase.
  • Do not make a reservation or purchase when you have two or more transaction windows open.

Java Script

This website uses JavaScript. When you use this website, please activate JavaScript. Please note that if you remain logged in on this website but do not use it for a while, you will be logged off automatically, and your data stored up to that point may be cleared.

Use of Cookies

This website uses cookies to control actions. When you use this website, please select "Accept Cookies" in the setting of your computer.

SSL Encrypted Communication

This website uses the SSL encrypted communication to protect the information of our Guests.

Privacy Policy

For our Private Policy, please click the link below.

Declaration Required by the Special Commercial Law

Business Operator Oriental Land Co., Ltd.
Location of Office Maihama 1-1, Urayasu-shi, Chiba, 279-8511
Representative President  Kenji Yoshida
Contact Tokyo Disney Resort Online Reservation & Tickets Support Desk